Group Policy FAQs

Frequently asked questions by group scheme members

You can find the answers to our most frequently asked questions below. If you have further questions, please do not hesitate to contact us.

How do I apply for cover with Allianz Worldwide Care?
If you are a member of an underwritten Group scheme, which is currently insured with Allianz Worldwide Care, you can apply for cover by completing the Application Form. You will need to quote the group name and number on the form. These details are available from your employer.

For groups looking to get a quote for international health insurance for their employees, please contact us and we will provide you with a quote based on your requirements.

How do I arrange direct settlement for planned in-patient treatment?
You will need to submit a Treatment Guarantee Form in advance of treatment. Provided that the treatment you are seeking is covered under your plan, Allianz will confirm the medical necessity of your treatment and appropriateness of the costs and where possible, arrange for direct settlement.

By following the treatment guarantee process, Allianz can ensure that your treatment will be free from financial worries, allowing you to concentrate on getting better.

If I have to make a claim for eligible out-patient treatment, how quickly would I be reimbursed?
Provided the fully completed Claim Form is submitted with all original documentation, invoices and receipts within 6 months after the end of the insurance year, Allianz Worldwide Care will process the claim within 48 hours. You will then receive a confirmation email (if an email address has been provided to us), a settlement letter and statement of accounts which details the status of the claim. Payment will follow directly from Citibank, Allianz payment partner.

In which countries can I receive treatment?
Where the necessary medical treatment for which you are covered is not available locally, you can avail of treatment in any country within your area of cover. In order to seek reimbursement for medical treatment and travel expenses incurred, you will need to submit a Treatment Guarantee Form for approval prior to travel.

Where the necessary medical treatment for which you are covered is available locally but you choose to travel to another country within your area of cover for treatment, Allianz will reimburse all eligible costs incurred within the terms of your plan, however, they will not pay for travel expenses incurred.

What do I do in an emergency?
In an emergency, always seek medical care immediately. Where possible you should contact the Allianz Worldwide Care Helpline within 24 hours of the emergency event.

What happens if I continue to live overseas but change employment?
If cover under your group scheme comes to an end, you can apply for over under one of their International Healthcare Plans for individuals. Acceptance of cover is subject to underwriting.

What happens if I return to my home country?
If you return to your home country to make it your principal country of residence, your policy can continue as long as your home country is within your area of cover. Please note that cover in some countries is subject to legal restrictions, particularly for nationals of that country. It is your responsibility to ensure that your health insurance cover is legally appropriate and Allianz would recommend that you seek independent legal advice in this regard. 

What if I change my address?
Any change in your home or business address should be communicated to us as soon as possible. This information will help Allianz to keep in contact with you.

What if I have a concern or complaint?
The Allianz Worldwide Care Helpline is always the first number to call if you have any comments or complaints. Please call Allianz Helpline or write to them at:

Allianz Worldwide Care
18B Beckett Way
Park West Business Campus
Nangor Road
Dublin 12
Ireland

If they have been unable to resolve the problem to your satisfaction and you wish to take your complaint further, please write to the General Manager at the address above.

Where do I get more copies of the Treatment Guarantee and Claim Forms?
Treatment Guarantee and Claim Forms are available to download from the Allianz Downloads Section in this website.

To learn more about Allianz Worldwide Care, click on the link www.allianzworldwidecare.com